Last Updated: December 6, 2023
- Meaning of Personal Information
- Your Consent to Collection, Use and Disclosure
- How We Use Your Personal Information
- What Information Do We Collect?
- Our Disclosure of Your Personal Information
- Opting Out of Communications
- Retention of Personal Information
- International Transfer of Storage of Information
- Information Security
- Accessing and Updating Your Personal Information
- Information Provided to Third Parties
"Personal Information" means information about an identifiable individual as described under Canadian privacy laws, which may include, but is not limited to, your name, e-mail address and telephone number. Personal Information does not include any business contact information that is solely used to communicate with you in relation to your employment, business or profession, such as your name, position name or title, work address, work telephone number, or work e-mail address.
Personal Information also does not include information that has been anonymized or aggregated in such a way that there is no serious possibility it can be used to identify an individual, whether on its own or in combination with other information.
Your Consent to Collection, Use and Disclosure
We collect, use and disclose your Personal Information with your consent or as permitted or required by Canadian privacy laws. How we obtain your consent may be express or implied and will depend on the circumstances, as well as the sensitivity of the information collected. If you choose to provide Personal Information to us, we assume that you consent to the collection, use and disclosure of that Personal Information as outlined in this Privacy Statement.
If you wish to withdraw your consent to our collection, use or disclosure of your Personal Information, please contact us using the contact information in the “Questions?” section below. In some cases, withdrawal of your consent may mean that we will no longer be able to provide certain products or services.
How We Use Your Personal Information
We may also use Personal Information about you to improve our marketing and promotional efforts, to analyze Platform usage, to improve our content and product offerings, and to customize the Platform’s content, layout, and services. These uses improve the Platform and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Platform.
We will process collect, use, and disclose information received through our website only to pursue our legitimate business interests in keeping you updated on our services and products, respond to your queries, establish communication with you and your company, and to enhance user experience by analyzing your use of our website.What Personal Information Do We Collect?
Our primary purpose in collecting Personal Information from you is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect Personal Information about you that we consider necessary for achieving this purpose.
We require you to provide various contact and identity information and other Personal Information as indicated on the relevant forms on the Platform. In addition, as you use the Platform, you can or are required from time to time enter or send to us Personal Information. We may also collect credit card information for payment purposes – we may do this directly, or through third party payment processors. For information on the privacy practices of those third party payment processors, see their privacy policies.
You always have the option to not provide information by choosing not to become a User or by not using the particular feature of the Platform for which the information is being collected.
We also automatically track certain technical and device information and usage data about you based upon your behaviour on our Platform. We use this information to provide you with the Services, and to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve you and our community. This information may include your device information, your IP address and your location, and for vehicle operators may include information about the vehicle (including on-board diagnostic information), how and where it is driven and other telemetric data.
Also, if you enter information in the “Contact Us” section of our website, we collect your name, email address, phone number, company you represent and details of your inquiry to enable us to respond to a general/business inquiry made by you on behalf of your company.
We will not sell or rent your Personal Information to third parties without your explicit consent. The following describes some of the ways that your information may be disclosed in the normal scope of business to provide our services:
Anonymized Aggregated Data. We aggregate and anonymize data and use and disclose such information for a variety of purposes. However, in these situations, we do not disclose any information that could be used to identify any individual personally.
Public Areas of the Platform. All of your activities in the public areas of the Platform will be identifiable to your User ID, and other people can see your published content.
Subsidiaries and Affiliates; Service Providers. We may from time to time use the services of affiliates, subsidiaries and unrelated service providers in the operation of the Platform, and may disclose Personal Information to them in the course of our use of their services. For example, we may use the services of third-party hosting companies to host the operation of the Platform. This may involve the hosting of data, including Personal Information, on servers operated by those hosting companies. We may also use service providers to perform research and analytics of the Platform, so to better monitor, support and optimize its use by you. We take care to use only service providers that we believe are reputable and able to live up to our and your expectations, including about the handling of confidential information. If we provide information to service providers, we require that the service providers keep your Personal Information secure, and only handle it for limited purposes. We do not authorize the service providers to disclose your Personal Information to unauthorized parties or to use your Personal Information for their direct marketing purposes.
Law and Harm; Jurisdictions. Additionally, we may use and disclose your information when we believe such use or disclosure is permitted, necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce the terms of the agreements for our products and services; (e) to protect our rights, operations or property; or (f) to allow us to pursue available remedies or limit the damages that we may sustain
We may also disclose Personal Information to the acquiror or its agents in the course of the sale of our business. If we do this, the disclosure will be subject to confidentiality arrangements customary in such transactions.Opting Out of Communications
If you no longer want to receive marketing-related emails from us, you may opt-out of receiving emails by clicking the “unsubscribe” link at the bottom of any email you receive from us. You may also opt-out by contacting us directly using the contact information in the “Questions?” section below.
We will endeavour to respond to your opt-out request promptly, but we ask that you please allow us a reasonable time to process your request. Please note that if you opt-out from receiving marketing-related emails, we may still need to send you communications about your use of our products or services, or other matters.Retention of Personal Information
We will use, disclose or retain your Personal Information only for as long as necessary to fulfill the purposes for which that Personal Information was collected and as permitted or required by applicable privacy laws.
If your Personal Information was collected in connection with your use of our products and services, upon request by you within thirty (30) days after the effective date of termination or expiration of the applicable term for such product or service, we will make any Personal Information related to those products or services for which such term has expired or been terminated, available to you. After such 30-day period, we will have no obligation to maintain, provide or make available such Personal Information, and we may thereafter delete or destroy all copies of the Personal Information in our systems or otherwise in its possession or control, unless legally prohibited from doing so.International Transfer and Storage of Information
Your Personal Information may be stored and processed at our offices in Canada or at the offices of our third party service provider, Amazon Web Services (AWS), in the United States. Other jurisdictions may have different data protection rules than Canada. While your Personal Information is outside of Canada, it is subject to the laws of the country in which it is located. Those laws may require disclosure of your Personal Information to authorities in that country. For written information about our policies and practices regarding service providers outside of Canada, contact our Privacy Information Officer at the email address below.Information Security
We have implemented physical, organizational, contractual and technological security measures with a view to protecting your Personal Information and other information from loss or theft, unauthorized access, disclosure, copying, use or modification. We have taken steps to ensure that the only personnel who are granted access to your Personal Information are those with a business ‘need-to-know’ or whose duties reasonably require such information.
Despite the measure outlined above, no method of information transmission or information storage is 100% secure or error-free, so we unfortunately cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “Questions?” section below.Accessing and Updating Your Personal Information
We expect you, from time to time, to supply us with updates to your Personal Information, when required. We will not routinely update your Personal Information, unless such a process is necessary.
You may make a written request to review any Personal Information about you that we have collected, used or disclosed, and we will provide you with any such Personal Information to the extent required by applicable laws. You may also challenge the accuracy or completeness of your Personal Information in our records. If you successfully demonstrate that your Personal Information in our records is inaccurate or incomplete, we will amend the Personal Information as required.
We may require that you provide sufficient identification to fulfill your request to access or correct your Personal Information. Any such identifying information will be used only for this purpose.Providing Information to Third Parties
It is our goal to make our privacy practices easy to understand. If you have questions, concerns or if you would like more detailed information, please email our privacy officer at email@example.com.