Tread customer story: Tomlinson
Tomlinson transformed its dispatching and fleet communication using Tread.
Tomlinson transformed its dispatching and fleet communication using Tread.
Vertical: Material Producer, Civil Contractor
Company size: 2000+ people
Number of trucks: 40 internal and 150-200+ brokered trucks
The Tomlinson Group of Companies is Eastern Canada’s leader in environmental, construction and transportation infrastructure services. The third-generation family-owned business is headquartered in Ottawa, Ontario.
Through six decades of growth and innovation, Tomlinson has become a fully-integrated corporation providing a large array of turnkey services to its municipal, provincial, residential and industrial customers.
Tomlinson boasts a staff of over 2000 skilled professionals and tradespeople. Tomlinson’s size and streamlined/consolidated structure allow the company to retain specialized technical expertise and centralized administrative resources to implement functional quality, safety, and environmental management systems.
Before using Tread, Tomlinson team had the challenges below with their dispatching, fleet visibility and ticketing operations.
Dispatch:
Fleet Visibility:
Ticketing:
“In an industry where it’s all about relationships, not knowing who was driving the trucks disabled creating synergies to better help construction.”
Tom Desarmia, Construction Dispatcher
Looking for a better way to communicate with their team and a more efficient way to manage their operations, Tomlinson turned to Tread’s solutions:
Scheduling / Dispatch:
Their favourite features of Tread’s scheduling and dispatching solution are:
Reporting / Insights:
Their favorite features of Tread’s reporting and insights solution are:
“New technology can be hard for some people in our industry to not only adopt, but embrace. Tread is enabling a smooth transition within an industry [that is primarily] based on outdated technologies. Our customers and hired trucks feel confident using this platform, not only to help strengthen their relationship with Tomlinson, but to embrace the tools Tread has to offer.”
Tyler DuBroy, Tomlinson Tread Specialist
Dispatch:
“It has exposed what we always knew was there, that a good portion of end users did not take advantage of technology to help them succeed and progress. We were able to identify the problems facing the end users and liaison with Tread to smooth the way for easy dispatches, ones that all parties can understand.”
Tom Desarmia, Construction Dispatcher
Customer Support:
“With the excellent customer support and responsiveness to feedback, Tread staff has made our experience using Tread very enjoyable.”
Tyler DuBroy, Tomlinson Tread Specialist
Through standardizing the flow of information in Tomlinson’s trucking organization, Tomlinson employees were given more time to focus on initiatives like driver recruitment and fleet management. This extra time allows them to do more with less, reducing the impact of driver shortages within Ontario.
“Having worked in the trucking industry for more than 37 years, I will say, Tread has been a much appreciated asset. We need to embrace change and work together to help build what’s next!”
Tom Desarmia, Construction Dispatcher
If you’d like to learn more about how Tread can make your business more profitable, reach out to us to book your free demo!