About Rhino
Vertical: Fleets, Brokers & Drivers
Company size: 20 people
Number of trucks: 13 internal, 1-2 brokered trucks per week
Rhino, an Indianapolis-based company, started in 1994. Rhino started as trucking and excavating specialists whose services eventually grew to include brokering and aggregate sales. Today, Rhino manages 13 internal trucks, sending them all over the city each day.
The Challenge
Dispatch:
Prior to Tread, Rhino relied upon a combination of emails, phone calls, and texts to communicate with their drivers. They would use Google Calendar to schedule pickup and dropoff locations, fielding dozens of phone calls throughout the day as plans changed or weather interfered.
“Before using TREAD, dispatching was like a puzzle. Whenever the job request changed we’d have to start all over and could take between 6-8 hours to get everything right.”
Schlonda, Rhino Dispatcher
Fleet Visibility:
“These trucks are $175,000, so we need to know where they are when they break down, need to be rerouted, or need clarification on where they’re going.”
Misty, Owner
Simple Interface:
“The average age of our operators is between 40-55. Despite this, getting them on top of Tread was pretty simple.”
Misty, Owner
The Solution
Looking for a better way to communicate with their team and track projects on the go, Rhino Trucking turned to Tread’s solutions:
Scheduling/Dispatch:
Efficient digital fleet management, driving time and cost savings for dispatching activities
Customer Success:
Multilingual customer success team, providing fast remote onboarding
The Process
Onboarding:
Rhino chose to remotely onboard their fleet, using Tread’s training videos to educate their drivers and dispatchers.
Simple Interface:
“We had a couple of operators who were savvy with technology so we asked them to help train the others. One of our drivers had a flip phone so we gave him a tablet to use. We’ve asked our operators to add notes about their mileage so we have that information in our records.”
Misty, Owner
The Result
Dispatch:
“Now we save about two hours a day and can make adjustments to our fleet easily.’’
Schlonda, Rhino Dispatcher
Fleet Visibility:
“Using Tread’s GPS tools gives us better visibility into our fleets without having to constantly phone and ask. We have already used it 3 times when trucks broke down and our drivers couldn’t give us their exact location.”
Misty, Owner
Onboarding:
In one week, Rhino was able to get 100% of their fleet on board and has seen impressive compliance ever since.
Billing:
“Having Tread means we’re now able to bill electronically which is nice since it helps us be more eco-friendly.”
Misty, Owner
If you’d like to learn more about how Tread can make your business more profitable, reach out to us to book your free demo!
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